Q. Where is JMB Shop located?
Q. From what country are products of JMB made?
Q. What types of warranty do we offer for our products?
Q. Why do you have two prices on one item?
Q. Do you issue warranty slips?
Q. How many days do you allow for replacement warranty?
Q. Is damage related to water or cracks included in warranty?
Q. What are the payment methods in JMB?
Q. Do you accept Layaway?
Yes. The clients are given an option to choose their layaway plans either for 3 months, 6 or 9 months. The product will only be released upon completion of total cost of the product. The price of the product will be agreed upon during the purchase and is not subject to change.
Q. Why are some gadgets only available through order?
Products with the high demand are available on hand and does not need down-payment. Some products/product brands that are usually available by order. A down payment of at least 10% of the total price of the product is needed for products that require ordering.
Q. Why do your products have such low prices?
The prices of our products are lower than the market price because of online marketing and direct selling. Prices also depends on the product warranty.
Q. What is the difference between your products and those products available in other shops?
Unlike other online stores, our products come with their original package from manufacturer. We are offering lower prices for products than other stores and sometimes lower than the SRP (Suggested Retail Price) for competitive advantage.
Q. Do we offer Discounts?
A. Yes. All products are already discounted. We offer products at its lowest cost. All products are guaranteed authentic and not refurbished.
After Sales Service
We do not promise that our customers will never have a concern or experience a problem. We do promise, however, that if a concern should arise, we will respond appropriately.
Q. What should the customer do if he/she had purchase products with hidden defect?
A. The customer may return the product to the store where he/she made the purchase for product’s diagnosis.
Q. Is there a time limit within which a buyer may return defective products?
A. Yes. The time limit vary depending on the warranty period given.
Q. Can a buyer return defective goods without the Sales Invoice?
A. No. It is required to present the Sales Invoice along side the packaging of the unit.
Q. If the defect is due to mishandling on the part of the buyer, can he still return the item and demand an exchange or refund?
A. No, the warranty covers only hidden defects or shoddy goods.
Q. If an item bought from our Store turns out to be more expensive than a similar item in other store, can the customer return the item and ask for a refund?
A. No, while the consumers have the right to choose and make a canvass of prices, once the sale is consummated and the product has no defect, one cannot return the goods nor ask for a refund.
Q. What is the Store Return and Refund Policy?
A. Our Store Return and Refund Policy is in accordance with the Implementing Rules and Regulations of R.A. 7394, or the Consumer Act of the Philippines.
For items with Service Warranty, customer may go directly to the Service Center or may return the item to our store for repair or forwarding to the Service Center. Sometimes it takes long before the unit be repaired because it is beyond the store’s control, however we are trying our best to make your unit repaired as soon as possible.
Q. If after buying a certain item, a customer changes his mind and wants to return said item, can he invoke the prohibition on “No Return, No
Exchange”?
A. No, the prohibition is not an excuse for the consumers to return the goods because of a change of mind.
Q. How long would it take for returned defective products be repaired or replaced?
The repair period depends on the type of repair to be done. If there are parts to be replaced such as motherboard or LCD, the repair period may take long for non availability of the parts.
